Competition Policy

Our competition policy states that if within two weeks of purchasing an item from one of our stores, you find a lower locally advertised price for an identical merchandise, we will gladly match it provided that you show us the ad and the receipt for your recently purchased item. We will not be beaten at our sales prices! Does not apply to our Clearance Centers.

Returns & Exchanges

Within 30 days of purchase, Hart Stores will gladly exchange or refund any unworn or undamaged merchandise. The refund will be credited to your original method of payment. Original receipt is required. Merchandise must be with the original packaging.

For hygienic reasons, there will be no refund on bras, underwear, swimsuits, pillows, pillow protectors, mattresses and mattress protectors, unless the product is in its original unopened packaging. 


•    Refund or Exchange of merchandise must be made within 30 days of purchase with the original receipt

•    The customer must present the sales receipt to the cashier

•    All Refunds must be authorized by the Store Manager or a person designated by the store Manager in the presence of the Customer

Small Appliances 

•    It is crucial that the customer retain their receipt to benefit from the product warranty.  The packaging should be kept in case there is a need to return the item

•    Defective appliances or electronics must be tested at the time of return in the customers’ presence. The problem must be identified with the customer and properly noted on the item when returning the defective merchandise to the warehouse

•    After 30 days, the customer needs to contact the customer service number included in the warranty. Some of our suppliers have contracts with service centres that will repair the defective item for the customer


Our layaway policy is quite simple: no hassle, no charge, minimum deposit. We will happily put aside your purchase for 30 days with a minimum deposit. Does not apply to our Clearance Centers.


Rainchecks are given on advertised merchandise if not available or sold out during the period of the advertised promotion unless an exception is indicated in the advertisement. Does not apply to our Clearance Centers.

Gift Cards

Hart Gift Cards are an ideal purchase for someone you care about, giving them the opportunity to purchase an item that they truly want or need. Hart stores offer Gift Cards in any amount from $5.00 to $100.00 and are exchangeable for merchandise.

Accessibility Standard for Customer Service

Hart Stores is committed to excellence in serving all customers including people with disabilities. Click here to view our plan.